Effective Date: July 2026
Thank you for choosing Astro Portrait.
We are committed to providing high-quality personalized digital astrology reports. Because each report is created specifically for an individual customer using the birth information provided during checkout, our refund policy differs from that of physical products or standard digital downloads.
Please read this Refund Policy carefully before placing your order. By purchasing our Services, you acknowledge and agree to the terms described below.
All products sold through Astro Portrait are personalized digital products created specifically for an individual customer.
Every report is prepared using the birth information submitted during the ordering process, including your date of birth, place of birth, and, where available, your time of birth.
Because each report is individually generated and cannot be resold, reused, or reassigned to another customer, different refund rules apply than for standard digital products.
Customers may request cancellation of their order only before preparation of the personalized report has begun.
If our team confirms that work has not yet started, a full refund may be issued using the original payment method.
Once work on a personalized report has commenced, cancellation is no longer possible because resources have already been allocated specifically to your order.
Due to the customized nature of our Services, completed personalized astrology reports are generally non-refundable.
Refund requests may be considered only in limited circumstances, including:
Each request is reviewed individually based on the specific circumstances.
Refunds will generally not be issued in the following circumstances:
Personalized reports are created individually for each customer and cannot be returned, resold, or reused once completed.
Customers are solely responsible for providing accurate birth information during the ordering process.
This includes, but is not limited to:
Astro Portrait cannot be held responsible for inaccurate reports resulting from incorrect, incomplete, or outdated information submitted by the customer.
Refunds will not be issued for reports generated using incorrect birth information provided during checkout.
If you do not receive your report within the estimated delivery period, please contact our support team before requesting a refund.
We will make reasonable efforts to investigate the issue, which may include:
Delivery delays caused by spam filters, incorrect email addresses, mailbox limitations, or other circumstances outside our control do not automatically qualify for a refund.
If you initiate a payment dispute or chargeback through your bank or payment provider, we reserve the right to provide documentation demonstrating that the purchased service was ordered, prepared, and delivered in accordance with these policies.
Fraudulent or abusive chargebacks may result in suspension of future access to our Services and may be challenged through the applicable payment processor.
If you believe you are eligible for a refund, please contact our support team as soon as possible.
To help us process your request efficiently, please include:
Each request will be reviewed individually and in accordance with this Refund Policy and applicable consumer protection laws.
If a refund is approved, it will be processed using the original payment method whenever possible.
Processing times may vary depending on your payment provider, financial institution, and country of residence.
Astro Portrait is not responsible for delays caused by banks, card issuers, or third-party payment processors.
If you have any questions regarding this Refund Policy, please contact us:
Astro Portrait
Website: https://astro-portrait.com
Email: support@astro-portrait.com
We will make reasonable efforts to respond to your inquiry as promptly as possible.